Frequently Asked Questions
1. What is the delivery timeline?
A. The standard delivery time is 2-5 days depending upon location .However Delhi NCR orders are delivered the next day of order is placed before 12 pm.
2. Do you provide International Shipping?
A. No, we don't provide international shipping at this time but we are working towards it and it will be available in near future.
Exchange and Refund
Q: What is the refund timeline?
A: We do not offer refunds. If the delivered order has missing products or damaged products we offer replacements provided you reach out to us within 24 hours of receiving the product.
Q: What is the replacement timeline for damaged or missing toys in the Montessori box?
A: Replacement is initiated once it is approved within 24-48 hours .
Q: I tried to make the payment but it failed. What should I do now?
A: You can get in touch with our customer support team via WhatsApp - +91 9711326101 / Email - firstname.lastname@example.org to check if your order is confirmed or not. If not, we will help you place the order.
Q: What payment options are available?
A: We have both COD and prepaid options available.
Q: How do I know that my payment was successful?
A: You’ll get an order confirmation notification if your payment has gone through and the order is confirmed!